PHONE:027-5075 8002

GOLDEN LASER SERVICE POLICY

Standardization of Service “212”
2:  response in 2 hours
1:  provide solution in 1 day.0
2:  solve complaint in 2 days


“1+6” Complete Services Specification
Any of your laser machines purchased from Golden Laser need installation or maintenance, we would provide “1+6” complete services.
One Installation Service “one-time OK”


Six Complete Services
1. Machinery and circuit check
Explain the functions of machine parts and ensure machine’s long-term operation.
2. Operating guide
Explain the use of machines and software. Guide the customer proper use, extend product life and reduce energy consumption.
3. Machine maintenance
Explain the maintenance of machine parts to extend product life and save the energy consumption
4. Product Process guide
Depending on different materials, do testing to get optimal processing parameters to ensure the best quality of products.
5. Site clean-up services
Clean the customer site when service is completed.
6. Customer evaluation
Customers give the relevant comments and rating about service and installation personnel.

SERVICE MOMENT

The details are moved. Not only do we pursue the excellence of products, but also we need to pay close attention to the service, and regard products as life, which will run through pre-sale, sale and after-sales service throughout the life of products, and strive to create more value-added for customers.

SERVICE TEAM

Golden Vtop industry park, Jinghe 3rd Rd, Dongxihu District, Wuhan, Hubei, China

flora@vtoplaser.com

+086-132-7790-1803 (whatsapp/wechat)

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